Refunds are not available on gift voucher purchases.

Gift vouchers must be redeemed within the validity period, which is 12 months from the date printed on the voucher. Gift vouchers cannot be exchanged for cash or other goods. No cash will be given in return for any unused balance, if the amount spent using the voucher is less than the total. The outstanding balance can be used towards another course or bed and breakfast stay.

If the purchase price exceeds the voucher balance, the bearer must make up the difference with another payment method.